Client Onboarding Form

You can click 'save and continue later' throughout the process, just remember to save the hyperlink that comes up on the screen after you click the 'save and continue later' button, and enter your e-mail address and hit 'submit' to have the link sent to you via e-mail. If you don't do either of these two things, anything you submitted on the form will not be saved, at all, anywhere.
IMPORTANT TIP: This really long piece of info is super important!*
Since our forms are really awesome at helping small business owners provide meaningful information about their business for use on their website, we HIGHLY recommend the following to prevent loosing your work due to internet interruption, battery failure or some other scary event that would stop this form before you can hit save. If you are writing 'pure gold' for some of our questions that allow longer answers, write it in your word processing software of choice first e.g. MS Word, Notepad etc. and then copy and paste your answers into our awesome form/s. This will save you a lot of heartache later on and it will also give you a copy of your awesome answers for your own future use.
- Please click here to confirm you have read and understood this tip before proceeding.
Client Information
Business Name*
Client Contact Name*
Preferred Name
Phone
Landline:
Mobile:*
Email*
Skype ID
Web Address of the site we will be working on with you*
(Note: if you have not registered your domain name/s yet and therefore don't know your site address, simply put 'tba' in this field)
Physical Address
Postal Address*
ABN*
Tick this box to confirm you understand the below:*
- I confirm I understand that Nerdyness’ timeframes for site creation are approximately 5-7 weeks after receipt of ALL required items from me, the client. How long a site takes to completion is ultimately in my hands, the sooner I give Nerdyness what they need the sooner my site goes live. The longer I take to give Nerdyness what they need, the longer it takes for my site to go live.
How did you hear about us?*
- Google Search
- Word of Mouth Referral
- Social Media
- Networking Group
- Other
Networking Group
(enter name of group and name of referring person)
Other:

Business Goals
What Is your objective for having a website?
i.e. What are you looking for from your presence on the web?
- Do you want users to complete an action, like subscribe to your e-mail list, to help you obtain leads/subscribers to a database?
- Does your web presence need to build trust or create desire for a product/service?
- Do you want users to purchase products/information online? Or donate to a cause?
Call to Action:
What ‘Call to Action’ wording should be used on your site?

Eg. ‘Book Now’ or ‘Call Now’ or ‘Enquire Now’ or ‘Subscribe me’ or ‘Donate Now’? What action are you wanting users to take and what words would encourage this action when clicking on the relevant link to do so?
Other
What else is important to you that you would like to achieve with your new site/site refresh? What other functionality does your site require? What does it need to do?
e.g. Social Media sharing enhanced? Blogging capacity? Web Traffic Analytics? Search Engine Optimisation?
NOTE: Additional charges apply - $149 for up to 20 additional images (tick box to confirm understanding)*
- Please click here to confirm you have read and understood this.
If yes, how many images do you anticipate having inside this gallery your web site
- <10
- <20
- <30
- >30
- >40
Other
KEY WORDS
If someone was to conduct a Google search for your type of business and that of your competitors, what words would they use in the search? Would they narrow the search down by area or something else specific? What words would your CUSTOMER use, not you in the industry, but someone who doesn’t know the exact industry terminology but is searching for what you offer?
Using 1, or up to 3 adjectives, what words would you use to describe how your visitor should perceive your website?
e.g. prestigious, friendly, corporate, fun, forward thinking/innovative, down to earth, easy going/relaxed, quirky/kooky.
Tick this box to confirm you understand the below:*
- I confirm that I understand that Nerdyness cannot guarantee search engine results (i.e. what page your site ends up on, on Google), that is completely out of Nerdyness' hands. However, by following through on the pro-active suggestions provided to improve results, as well as researching what other efforts we could undertake to get better online exposure, we may increase our site's chances of being found over those of our competitors that undertake none of these efforts.

Logo & Colour Codes
Logo
High resolution ‘print quality’ logo (in .jpeg or .png format)
Drop files here or

Accepted file types: jpeg, jpg, png, Max. file size: 20 MB.
Colour Codes:
Your exact HEX colour codes of your logo and any other colours you wish to have featured in your site design. Not sure what a HEX colour code is? Visit www.colorpicker.com and provide us with all of the # colour codes required.

Want to know the colours of an image or website, visit this site and follow the prompts to obtain colour codes from an existing website or image
http://imagecolorpicker.com/en
Colour Code 1
Colour Code 2
Colour Code 3

Domain Details:
A: If you already have a domain name registered for your site we need the following information:
1. Domain Name/s that you have chosen & purchased:
2. Domain Registrar Name and URL:
3. Username:
4. Password:
If you have a web developer or IT person that has this information, you need to request it from them. If you have no idea how to ask for it, please send them the below:
Hi there, We are having our website created/updated and require the following log in details to be e-mailed to us:
1. Domain Registrar Name and URL:
2. Our Username:
3. Our Password:
Could you please send this as soon as possible so that we can progress the site our end. Thank you.
Or B: If you do not have a domain name registered, click here to do so

Or contact Nerdyness if you require assistance with this process. Note: We recommend that you obtain both the .com and com.au domain extensions to ensure these are saved for your business, preventing competitors from obtaining this important feature of your business.
IMPORTANT:*
We cannot make your website go live without this information. This information can take some time to obtain if you have to liaise with external parties/previous developers/helpers, or just don’t know your passwords and need to re-set them. It is vital to the timely delivery of your site that you provide this information as soon as possible. If you require assistance in obtaining this information we can certainly help, however this will attract additional fees – our hourly rate applies.
- Tick this box to confirm you have read and understood the above.

Images:
High quality/high resolution files of any images you wish to have displayed
(where you have a current website: we can obtain any images already on your site in their current size and quality, however, if you have any others you would like put up or higher quality images please send these on).

The quality of images used on a website can make or break the overall design and professional look. Old, fuzzy, small, faded, scanned in, low resolution poor quality images will have a poor result for your site. Best results are achieved by using quality images; either by a professional photographer or by purchasing professional stock images online. We can only upload what you provide to us, so please take this into account when providing us with your desired images for use on your site.

IMPORTANT - Key requirements for your images:

Image file format: .jpeg or .png

Image sizes: Anything over 1GB per image is way too large. You will have to reduce the size of the image to less than 1GB per image.

Image Quantity: The # of images (provided by you, the client) to be incorporated into your site (where suited to the design and purpose) are based on the package you have chosen. Where images are provided above this qty, additional fees apply. Where excess images are provided for us to ‘choose from’, additional fees apply (as opposed to client providing just the exact images desired to be shown, and within the package limits).
How to name your images:
- Name your image files properly from the start. There are numerous reasons for this: Not only does this make it super easy to communicate how we file/tag them on your website for showcasing, but it also communicates what ‘alt tags’ we input on your site for viewers. It may also help with website search results. Naming your image files appropriately is key – yes it takes time but it’s worth it and needed to communicate effectively what goes where on your site. (Quality image naming should be standard practice for future filing purposes anyway)
- DO NOT USE SPACES when naming files of any kind that have to be uploaded to the internet (it creates those awful % signs, which Google doesn't love - so we just don't do it - bossy aren't we? :))
- Put Company Name first, then the item description of the image. If you have two or more similar items put a number at the end. For example…
  - Company-Name-Item-1
  - Company-Name-Item-2
  - XYZ-Company-Launch-Party-Group-Photo-1
  - XYZ-Company-Launch-Party-Group-Photo-2
Any additional renaming of images by us will attract additional fees – our hourly rate applies

Sending Images:
Images may be sent in any of the following ways:
1. By Dropbox (Create a specific folder for the files to be shared, ensure your business name is at the front of the folder name and share to [email protected])
2. By Google Drive (Create a specific folder for the files to be shared, ensure your business name is at the front of the folder name and share to [email protected])
3. A zipped file (e-mailed to [email protected])
4. Alternatively you can put images on usb or cd and post to our PO Box 1426, Hervey Bay QLD 4655
Please indicate which method you will be using to send Nerdyness your images*
- By Dropbox
- By Google Drive
- By Zipped File & e-mail
- By USB posted to Nerdyness' PO Box
Note: It is best to send through all images at once, rather than in dribs and drabs, as constant collation can take a lot of unnecessary additional time. It is best to decide on the images for the site and send/share in one decisive action. 🙂
Tick this box to confirm you understand the below:*
- I confirm I understand image requirements and that poor quality images will not do my site any favours. I also confirm understanding image file types, sizes, and naming are to be done correctly for optimal Google results, and that images provided are to be sized and named appropriately and be within my Website Package limits or additional fees will apply.

"About Us" Page Info
Information for your ‘About Us’ page/section
Up to 1000 words. Crafting Your ‘About Us’ Story – Building Blocks for Bios guide that was provided in your Getting Started/Welcome e-mail/pack.

Product/Services
Why You? BENEFIT over FEATURES
- Why should someone choose your produce/service over your competitors?
- How is it different from your competitors?
- What makes your products and services unique in relation to your competitors?
- What do you offer that they don’t?
- and Why is this good for the customer? Why should they care that you offer x, y, z, or have a, b, c experience or equipment or guarantee? What benefit is that to the potential customer?
e.g. by offering a guarantee you offer piece of mind to the customer should anything go wrong.

Or, by offering pick up and drop off you enable the customer to reduce inconvenience by being without their vehicle whilst they are having new tint/service/detailing.

Or, by having batteries included in the remote control you save time and hassle from having to purchase these separately.

Or, by having very experienced, qualified personnel you are avoiding costly errors and saving time in diagnostics because our team know what they are doing and have come across a wide range of vehicle maintenance quirks that can be quickly and efficiently solved, saving you money and time.
Click on the + icon below to add more
FEATURE BENEFIT
FEATURE BENEFIT
FEATURE BENEFIT

Other Links and Social Media Profiles
Links (URL’s) to websites that you would like to have displayed in a section of your site for ‘Other Links’ e.g. Attractions / Places of Interest / Things to do/see / Must Do’s / Suppliers / Retailers

IMPORTANT - Key Requirements for all URL’s: Please provide the actual working url (not the name of what you would like with the expectation that we will Google it and find the exact site you’re after – otherwise additional fees will apply)
Link 1
Link 2
Link 3
What Social Media Profiles do you wish to link to on your site?

IMPORTANT - Key Requirements for all URL’s: Please provide the actual working url (not the name of what you would like with the expectation that we will Google it and find the exact site you’re after – otherwise additional fees will apply)
Facebook
Twitter
LinkedIn
Pinterest
Instagram
Other:

Google Analytics
Please read the below carefully and answer which Plan relates to your situation: Plan A, Plan B, Plan C Or Plan D. Tip: If you are not sure what Google Analytics is, then chances are you don't have it, therefore Plan D is the one to select.*
NOTE: applicable depending upon the website package level you have chosen
- PLAN A: Do you have a Google Analytics Account? If Yes, please create a tracking code for your new website on the domain it will be placed on and send to us for inclusion onto your website.
- PLAN B: If you have a Google Analytics Account but you require assistance with creating the tracking code for your website for the domain it will be placed on, please provide us with your Google Analytics username and password
- PLAN C: If you do not have a Google Analytics Account, please create one and provide us with the username and password (you require a Gmail e-mail address to create a Google Analytics account, if you do not have a Gmail account, you will need to create this first, then create your Google Analytics account)
- PLAN D: If you do not have a Google Analytics Account or a Gmail Account and you are unable to set these up yourself to provide us with the details, and you require assistance, this is outside of our quotation and will attract additional fees at our standard hourly rate.

E-mails
Please read the below carefully and answer which Scenario relates to your situation:*
- Scenario 1
- Scenario 2
- Scenario 3
E-mails (using your professional business domain):

Scenario 1 - If you have your e-mails with separate e-mail hosting and are keeping them there:
Nothing needs changing your end for your e-mails as these will not be affected. However, to activate your new website we will need to know what settings are to be put in place to tell the domain hosting that your e-mails are with one host and your website is with our host. You will need your IT provider to supply the ‘A record’ details to us accordingly. Note: If you do not have an IT provider and wish for us to process this for you, additional fees apply as this is outside of our quoted scope of works.

Scenario 2 - If you have your e-mails with separate e-mail hosting and you are not keeping them there:
Once the site goes live you will be able to receive e-mails from your existing addresses from your old/previous hosting until it expires. Prior to expiry you will need to purchase new e-mail hosting and have this set up (you can still use the same e-mail account names if you wish, just that the hosting provider will be different). We use and recommend Google Apps for e-mail hosting. It’s approx. $50 per account per annum and comes with a whole host of other features that are useful for business operators.

Here’s a handy link: https://goo.gl/DvgtYy Important Note: please liaise with your IT provider if you need additional support setting these up. Note: If you do not have an IT provider and wish for us to process this for you, additional fees apply as this is outside of our quoted scope of works.

Scenario 3 - If you did not have e-mails via your professional business domain name:
You will need to purchase new e-mail hosting and have this set up. We use and recommend Google Apps for e-mail hosting. It’s approx. $50 per account per annum and comes with a whole host of other features that are useful for business operators. Here’s a handy link: https://goo.gl/DvgtYy Important Note: please liaise with your IT provider if you need additional support setting these up. Note: If you do not have an IT provider and wish for us to process this for you, additional fees apply as this is outside of our quoted scope of works.

Competition Check
Choose an option
- I wish to pick one of the available templates (We will send you a separate email shortly with some templates to choose from)
- I wish to pick styling from a variety of the templates on offer
- I wish to have the site designed with what the BYO Content Nerdyness team think will look the best for my site - as such I realise excessive edits will attract additional fees if I have not actively participated in the design preference process at this stage.

Step 1 of 12 - Client Information

Client Information

Business Information

Target Market - Audience Type

Business Goals

Logo & Colour Codes

Domain Details:

Images:

"About Us" Page Info

Product/Services

Other Links and Social Media Profiles

Google Analytics

E-mails

Competition Check

FEATURE	BENEFIT