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Privacy Policy

Welcome to our website (the “Site”). We understand that privacy online is important to users of our Site, especially when conducting business. This statement governs our privacy policies with respect to those users of the Site (“Visitors”) who visit without transacting business and Visitors who register to transact business on the Site and make use of the various services offered by us (collectively, “Services”) (“Authorized Customers”).

“Personally Identifiable Information” refers to any information that identifies or can be used to identify, contact, or locate the person to whom such information pertains, including, but not limited to, name, address, phone number, fax number, e-mail address, financial profiles, social security number, and credit card information. Personally Identifiable Information does not include information that is collected anonymously (that is, without identification of the individual user) or demographic information not connected to an identified individual.

What Personally Identifiable Information is collected?

Visitors or Authorised Customers may provide us with information by filling in forms on our website(s) or by corresponding with us by phone, e-mail, live-chat or otherwise. This includes information provided at the time of opting-in to receive a Clarity Call, Book an Appointment or receive helpful reading material from our website, request a quote, enter into a contract for the supply of services, enter a competition, promotion or survey or if a problem with our site is reported.

We collect information such as name and contact information for the purposes of sales and marketing or general communication to respond to queries or make contact with suppliers.  We collect business information we receive from our clients for the purposes of carrying out work we are contracted to provide, this information includes but is not limited to contact details, domain log-in credentials, logo files, testimonial information, SSL credentials, relevant API credentials for site functionality and other content relevant to the creation of a website.  For e-Commerce sites, this includes payment processor information, SSL information and other content relevant to the creation of an online e-commerce website.

How does the Site use Personally Identifiable Information?

We use Personally Identifiable Information to customize the Site, to make appropriate service offerings, and to fulfill buying and selling requests on the Site. We may e-mail Visitors and Authorized Customers about research or purchase and selling opportunities on the Site or information related to the subject matter of the Site. We may also use Personally Identifiable Information to contact Visitors and Authorized Customers in response to specific inquiries, or to provide requested information.

Access is only provided to personnel who require the information to carry out associated tasks.  We do not share or sell data.
More specific examples: sales personnel use contact details which have sourced from publicly available information sources e.g. phone book, internet, business cards, flyers, their website to make contact with potential clients.   
Personnel involved in aspects of website design or other services offered by Nerdyness are provided with access to client content and relevant credentials for the purposes of carrying out the associated work relating to that information.  

How is Personally Identifiable Information stored?

Personally Identifiable Information collected by us is securely stored and is not accessible to third parties, employees or contractors except for use as indicated above.  Secure systems used include but are not limited to:  Google Drive & Associated Google products, LastPass, Teamwork Projects, Dropbox, OneDrive or other secure file sharing systems.   Other software systems are used for sales and marketing purposes, or for the purpose of carrying out work we are contracted to provide.  All such software utilised by us has to the best of our knowledge, secure systems; for example Pipedrive, Xero, Active Campaign, Trello, Content Snare, Teamwork Projects, Proposify, Nusii, Gmail, Google Docs, Google Forms, Google Sheets, Google Calendar, Hootsuite, Convertkit, Yoast SEO, Google Analytics.

What choices are available to Visitors regarding collection, use and distribution of the information?

Visitors and Authorized Customers may opt out of receiving unsolicited information from or being contacted by us and/or our vendors and affiliated agencies by responding to e-mails as instructed, or by contacting us via the details provided on our website.

How do we use login or Cookie information?

We use login information, including, but not limited to, IP addresses, ISPs, and browser types, for the purposes of sales and marketing analytics, to analyse trends, administer the Site, track a user’s movement and use, and gather broad demographic information.   We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. We may also share information about your use of our site with our social media, advertising and analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services. You consent to our cookies if you continue to use our website.

Disclosure of Personally Identifiable Information to comply with law.

We will disclose Personally Identifiable Information in order to comply with a court order or subpoena or a request from a law enforcement agency to release information. We will also disclose Personally Identifiable Information when reasonably necessary to protect the safety of our Visitors and Authorized Customers.

How does the Site keep Personally Identifiable Information secure?

All of our employees are familiar with our security policy and practices. The Personally Identifiable Information of our Visitors and Authorized Customers is only accessible to a limited number of qualified employees/contractors who are given a password in order to gain access to the information. We audit our security systems and processes on a regular basis. Sensitive information, such as credit card numbers is protected by encryption protocols, in place to protect information sent over the Internet.  While we take commercially reasonable measures to maintain a secure site, electronic communications and databases are subject to errors, tampering and break-ins, and we cannot guarantee or warrant that such events will not take place and we will not be liable to Visitors or Authorized Customers for any such occurrences.  We cannot ensure or warrant the security of any information you transmit to us or guarantee that your information may not be accessed, disclosed, altered or destroyed by breach of any of our industry standard physical, technical or managerial safeguards. No method of transmission over the internet or method of electronic storage is 100% secure, therefore, we cannot guarantee its absolute security.

How can Visitors correct any inaccuracies in Personally Identifiable Information?

Visitors and Authorized Customers may contact us to update Personally Identifiable Information about them or to correct any inaccuracies by e-mailing us via the details provided on our website.

Can a Visitor delete or deactivate Personally Identifiable Information collected by the Site?

We provide Visitors and Authorized Customers with a mechanism to delete/deactivate Personally Identifiable Information from the Site’s database by contacting us via the details provided on our website.  However, because of backups and records of deletions, it may be impossible to delete a Visitor’s entry without retaining some residual information. An individual who requests to have Personally Identifiable Information deactivated will have this information functionally deleted, and we will not sell, transfer, or use Personally Identifiable Information relating to that individual in any way moving forward.

What happens if the Privacy Policy Changes?

We will let our Visitors and Authorized Customers know about changes to our privacy policy by posting such changes on the Site. However, if we are changing our privacy policy in a manner that might cause disclosure of Personally Identifiable Information that a Visitor or Authorized Customer has previously requested not be disclosed, we will contact such Visitor or Authorized Customer to allow such Visitor or Authorized Customer to prevent such disclosure.

This website contains links to other websites. Please note that when you click on one of these links, you are moving to another website. We encourage you to read the privacy statements of these linked sites as their privacy policies may differ from ours.